Commercial Waste Haringey Accessibility Statement

We are committed to ensuring that Commercial Waste Haringey services are accessible to all businesses, contractors and community members in the borough. This accessibility statement explains our approach to inclusive content, how we strive to meet WCAG 2.1 AA, and the ways we support people with differing needs. Our aims include making online information perceivable and operable for users of assistive technologies and ensuring that Haringey commercial waste information is simple to find and use. We publish this statement to outline current support and continuous improvement plans.

We follow a range of accessibility practices and testing processes to support inclusivity for Haringey commercial waste users. Key features include:

• Compatibility with screen readers and assistive technologies
• Full keyboard navigation for all interactive elements
• Clear semantics, headings and labels for robust parsing
• Text alternatives and captions for non-text content

These practices are reviewed regularly and audited using automated tools and manual checks. We use semantic HTML, ARIA where appropriate, and clear visual focus indicators to help keyboard users.

Our work aligns with WCAG 2.1 AA standards as a baseline. We prioritise fixes for barriers that most affect people with disabilities, including improving support for screen readers, increasing logical reading order, and ensuring sufficient color contrast. For people relying on screen-reader technology, page structure, proper heading levels, descriptive link text and alternative text for images are central to a usable experience when accessing information about commercial rubbish and commercial waste in Haringey.

We recognise keyboard navigation is essential for many users. Interactive controls, forms, menus and modal dialogues are operable without a mouse and provide visible focus states. Where complex interactions exist — such as quoting systems, account tools or multi-step forms — we provide clear instructions and keyboard-accessible alternatives to make Haringey commercial waste systems operable and understandable.

Some content formats may present challenges. Large documents, PDFs or third-party maps may not fully meet WCAG expectations out of the box. Where full compliance is not immediately possible, we will offer information in an alternative format on request. We also maintain an internal process for prioritising remediation of inaccessible content and for tracking progress across service areas.

If you encounter accessibility barriers or need information in a different format, please contact our accessibility team through the usual contact channels listed on our service platform. Describe the content or feature you are having difficulty with and the format you would prefer. We will respond, provide a reasonable alternative and, where appropriate, offer a timeframe for resolution. We aim to acknowledge requests promptly and to work with you to find an effective solution without unnecessary delay.

We are continually improving accessibility for Haringey commercial waste users. Regular training for content creators, periodic audits, and user testing with people who have disabilities support our ongoing work. We document known issues, apply fixes in planned release cycles, and review accessibility policy to reflect technological and regulatory changes.

Accessibility statement scope

This statement covers information and services provided online for commercial waste management in Haringey, including guidance, service notices and transactional pages. It does not include third-party content where full control is not possible; in such cases we work with suppliers to improve accessibility and to provide alternatives for users.

Review and updates

We review this statement and related accessibility practices periodically to reflect improvements and to remain aligned with established standards such as WCAG 2.1 AA. For accessibility requests, reasonable adjustments, or to report barriers, please use the contact methods you normally use to reach our service team and ask for accessibility support. We will take your request seriously and aim to resolve issues collaboratively.